IT Support Analyst(North Houston, TX)

Key Responsibilities:

  • Provides professional helpdesk/desktop support for local users
  • Provide phone and remote access support
  • Provides basic hands on troubleshooting of computer desktops/tablets (software/hardware), resolving minor connectivity issues
  • Server troubleshooting experience: LAN/WAN issues, connectivity, service status, active directory
  • Logs incident/trouble calls and e-mails into Helpdesk system
  • Sets up user accounts within established security systems
  • Checks status of open tickets and reset passwords
  • Ensures all work is completely and satisfactory verified
  • Performs troubleshooting of common system errors through solution sets
  • Provides assistance with setting up conference calls and training issues
  • Escalates tickets to Engineering Team if required
  • Assists in configuring new systems, prototypes or products to meet established requirements, functional requirements or performance specifications
  • Gathers information to support systems analyses

Qualifications

Core Competencies:

  • Has a professional and cheerful attitude
  • Strong ability to communicate clearly and effectively both in person, over the phone, and in writing
  • Helpdesk and Desktop Support experience
  • Good Technical Writing and specification writing skills
  • Ability to produce quality technical work
  • Demonstrates strong customer service skills and interpersonal skills
  • Understanding of tools and materials used in contracting environment
  • Works effectively alone, managing time and tasks
  • Ability to learn quickly and adapt to rapidly evolving technologies
  • Non-Smoker preferred 

Qualifications:

  • Microsoft Operating system support experience on Windows 7, 8.1, and 10, MS Office 2013 and 2016. Various other software troubleshooting skills
  • Desktop/laptop Hardware platform troubleshooting, Windows File and Print, Windows Desktop automation, MS Active Directory basics
  • Basic Server and Network troubleshooting skills

 Education/Training/Experience

  • B.S. in Computer Information Systems preferred or one to three years related experience.
  • Microsoft Systems  or other Technical Certification is a plus.

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